{"id":1046,"date":"2021-08-18T14:49:03","date_gmt":"2021-08-18T22:49:03","guid":{"rendered":"https:\/\/nonakalab.com\/frequently-asked-questions\/"},"modified":"2026-09-17T14:18:47","modified_gmt":"2026-09-17T22:18:47","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/nonakalab.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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General Service Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long do shipments take?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

3 business days<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long is the warranty?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

1 year<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I need to request a job?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Call us to request a courier.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a cancellation fee?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, there is no cancellation fee.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do you protect my pieces during shipping?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Everything is properly packed in bubble bags with appropriate protection.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat forms of payment do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Cash or wire transfer.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you do contouring or detailing if the prosthesis didn't fit my patient?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we make the necessary adjustments to the work once delivered if needed.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat technology do you use?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All our work is performed with the latest cutting-edge technology.<\/p>\n

We do 3D design and printing, we can receive STL files from anywhere in the world, and we perform most of our work on latest-generation milling machines ensuring correct precision.<\/p>\n

All aesthetic work is hand-finished to ensure the highest aesthetics.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI placed an order and it still hasn't arrived. What should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Contact us to track your package.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat safety measures do you use?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We generally ask dentists to send us all their impressions previously disinfected.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tReturns?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Returns are handled based on the warranty.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Laboratory COVID-19 Protocols<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat safety measures do you use?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Internally, we will work with hygiene measures including social distancing as well as personal protective equipment such as handwashing, antiviral gel, face masks, etc.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the hygiene method for making deliveries?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Regarding packages and courier service, packages will carry a label stating that the item has been previously disinfected and the courier will wear hygiene measures such as a face shield, face mask, antibacterial gel, etc.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions General Service Information How long do shipments take? 3 business days How long is the warranty? 1 year What do I need to request a job? Call us to request a courier. Is there a cancellation fee? No, there is no cancellation fee. How do you protect my pieces during shipping? Everything […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1046","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nonakalab.com\/en\/wp-json\/wp\/v2\/pages\/1046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nonakalab.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nonakalab.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nonakalab.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nonakalab.com\/en\/wp-json\/wp\/v2\/comments?post=1046"}],"version-history":[{"count":1,"href":"https:\/\/nonakalab.com\/en\/wp-json\/wp\/v2\/pages\/1046\/revisions"}],"predecessor-version":[{"id":1047,"href":"https:\/\/nonakalab.com\/en\/wp-json\/wp\/v2\/pages\/1046\/revisions\/1047"}],"wp:attachment":[{"href":"https:\/\/nonakalab.com\/en\/wp-json\/wp\/v2\/media?parent=1046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}